A Little Bit About Us…

In The Beginning…

Small Business Fulfilment Services Ltd is a family run company with over 30 years experience in logistics and running small businesses. Our journey started in the early 1990s, with our managing director running a warehouse for a start-up action sports wholesaler. As that company grew, so did the challenges- importing larger orders, planning storage, negotiating with suppliers, monitoring quality… The usual things that a small, growing business has to deal with. Later challenges (and experience!) involved brand management, developing new products, marketing strategies, and customer relations. In 2004 we used that experience to start an independent small wholesale business. This began working from a garage, took over the house, then some containers… sound familiar?

Over the last 20 years our world has revolved around warehousing, wholesale and retail order fulfilment. We’ve also become adept at managing and developing e-commerce websites, FBA and marketplace fulfilment, returns processing, reworking, assembly, and micro brand management. As a small business, we’re well aware of what similar operations need to stand out- quality products, friendly, efficient service, flexibility and value for money.

Branching Out

Our wholesale gift business has grown to a size now where we benefit from cheaper storage rates, shipping costs, and packaging. During lockdown we saw an opening for helping other growing businesses benefit from our rates and experience. We began to offer fulfilment services- order picking & packing stock storage, etc- to a small group of clients, on an informal basis. We formalised this in 2022, splitting the fulfilment side away from our giftware business, so we were better able to develop our methods. We want to offer our clients the same willingness, flexibility and quality of service that we provide to our giftware customers. We’re happy to process one order a day, or 100, or more- our systems are flexible enough to cope with a small envelope or 20 pallets at a time. We regularly unload containers of stock for clients, and we can deal with import & export documentation.

We’re in the business of moving and storing product, leaving you free to concentrate on the parts of your business that you really need to be focusing on- marketing, product development, finance. We can help in some of these areas too, such as websites, e-commerce advice and product sourcing- because we’ve done it all ourselves for many years! We’re happy to help grow your business. After all, if you grow, then that benefits us too!

Our current client list includes retailers and wholesalers. Products we deal with on a day to day basis include bicycle tyres & components, supplements & vitamins, coffee machines, clothing and fashion accessories, paddleboard accessories, electric outboard motors and general giftware.

Environmental Considerations

Over the last three years we’ve been on a journey to reduce our environmental impact. We use a cardboard shredder to turn all our waste card into void fill, and unless you request otherwise we’ll use paper packing tape and fully biodegradable mailing bags made from sugar cane. We re-use 98% of our cartons and rarely buy new- when we do, we buy cartons with a minimum of 70% recycled board, or once used cartons. We’re certified carbon neutral by Forest Carbon, offsetting our remaining emissions by planting native species in UK woodlands.